AuGR Agent Notifications

Aunsight Golden Record Agent Notification Types

Agent Outage Notification

An Agent Outage Notification is triggered when an agent experiences a disconnection and fails to reestablish a connection. This notification serves as a prompt to inform both users and support teams, indicating that proactive action may be necessary to restore the agent's online functionality. Agents will attempt to reconnect themselves for up to 24 hours from the outage, but it is recommended that action begin immediately in the event of an outage to limit the agent downtime.

Notifications will read: "This is an automated notification to inform you that an Agent has recently become disconnected in your Aunsight Golden Record Platform"

Details included in notification:

  • Agent Name
  • Agent ID
  • Tenant ID
  • Estimated time of incident

Agent Recovery Notification

An Agent Recovery Notification is dispatched upon the successful resolution of an agent outage, signifying that the agent is now fully recovered. Users will receive this notification exclusively if an Agent Outage Notification was previously delivered, providing a clear and concise update on the status restoration process.

Notifications will read: "This is an automated notification to inform you that your disconnected agent has recently become reconnected in your Aunsight Golden Record Platform"

Details included in notification:

  • Agent Name
  • Agent ID
  • Tenant ID
  • Estimated time of recovery

Agent Degradation Notification

A degradation notice is dispatched to subscribed users when an agent temporarily goes offline and subsequently successfully reconnects. It's important to note that no immediate action is required from the user to ensure the overall health of the agent. However, regularly receiving these notices could signal a potential systemic issue that merits closer attention. By staying informed about these occurrences, users contribute to the collective vigilance in monitoring and maintaining the system.

Notifications will read: "This is an automated notification to inform you that an Agent has recently become disconnected continuously in your Aunsight Golden Record Platform. Agent has disconnected x times and recovered x times in the past xx minutes."

Details included in notification:

  • Agent Name
  • Agent ID
  • Tenant ID
  • Estimated time of incident

Using a Shared Inbox or Teams Channel for AuGR Agent notifications

To initiate access for receiving agent notifications through a shared email or Teams Channel, users can follow a straightforward process by submitting an AU Product Support ticket to request the creation of a new account. To submit a ticket users can login to Cloud Radial Support and select the “AU Product Access Request/Removal” support form to provide applicable details.

Support Portal

Upon approval and the subsequent authorization of access for the newly created account, users will promptly receive an email at the designated address, enabling them to securely and conveniently set their password. Following this, users should proceed to log in to the AuGR tenant using the provided username and the newly established password. From there, they can proceed to configure notifications for the pertinent agent, ensuring a smooth flow of communication and timely updates to the shared inbox.

How To: Configuring AuGR Agent Notifications and Settings

1. Once logged into the appropriate tenant click on the switchboard icon in the lower left menu.

Step 1

2. Click on Agents in the popup menu

Step 2

3. Locate the applicable agent you would like to turn on notifications for.

Then Click on Subscription Step 3

4. Engage the toggle to begin receiving agent disconnect notifications

Step 4

5. Once the toggle is engaged the user will begin to receive email notifications

Notifications will go to the users email address associated with the user login.

The types of notifications the user will receive: outage, recovery, and degradation.

Step 5

6. The default Debounce Interval is set to 600 seconds.

A subscribed user will receive notification of an outage after 5 min (600 seconds) of an agent going offline. Users can adjust this timeframe in the Debounce Interval field, in seconds.

Step 6

7. The Max Debounce Window is defaulted to 3600 seconds.

A subscribed user will receive additional notifications of an outage every 1 hour (3600 seconds) after the initial notice of an agent going offline is sent. Users can adjust this timeframe in the Max Debounce Interval field, in seconds.

Once the agent is brought back online the user will receive notice and the outage notices will discontinue.

Step 7

8. When adjusting the notification toggle or debounce intervals a user must click submit to save their changes.

Step 8